FAQ

FAQ (Please scroll down for other products)

How do I install Tape Cassette 2?

Windows: Download either the 64-bit or 32-bit VST3 .exe installer from our website. This can be found by going to Account -> Licences on the navigation bar at the top of the page once you have registered and logged in. The .exe installer will place the VST3 plugin in your VST3 folder for you.

Mac: Download the .pkg installer from our website. This can be found by going to Account -> Licences on the navigation bar at the top of the page once you have registered and logged in. The .pkg installer will give you the choice of installing in the AU format and/or the VST3 format. The installer will place the plugin in the relevant folders on your machine.

How do I licence Tape Cassette 2?

Once you open the plugin for the first time, a licencing window will appear. Paste your licence code into the window and click "Accept". This will only work if you have an active internet connection. Your licence code can be found by going to Account -> Licences on the navigation bar at the top of the page once you have registered and logged in.

On Windows, smartscreen filter says this is an unrecognised app?

This is the first time we are distributing installers for windows so we haven't yet built a reputation with smartscreen. To install click "More info" and then "Run anyway". By installing you will be building our smartscreen reputation so thank you!

My licence code isn't working?

Please ensure you haven't included any spaces before or after your code.

Please make sure your firewall is not preventing the plugin from communicating with our licence server.

If it still doesn't work, please be patient and try again in a few minutes as our licencing server might be updating.

The VST3 isn't appearing?

Some Digital Audio Workstations (DAWs) still don't support VST3. If the plugin isn't appearing in your software, please confirm your software's compatabillity with VST3 on the manufacturers website. Note, VST3 is not the same as VST/VST2 so software is unlikely to support VST3 unless explicitly specified.

TAPE CASSETTE FAQ

How do I install Tape Cassette?

Windows: Download the folder containing both the 64-bit and 32-bit VST3 plugins from the download link on the product page. Follow the included instructions to place the VST3's in the correct location on your computer.

Mac: Download the .pkg installer from the download link on the product page. The .pkg installer will give you the choice of installing in the AU format and/or the VST3 format. The installer will place the plugin in the relevant folders on your machine.

The VST3 isn't appearing?

Some Digital Audio Workstations (DAWs) still don't support VST3. If the plugin isn't appearing in your software, please confirm your software's compatabillity with VST3 on the manufacturers website. Note, VST3 is not the same as VST/VST2 so software is unlikely to support VST3 unless explicitly specified.

ONE LOOP FAQ

How do I increase my audio quality?

You could use a higher quality microphone and/or invest in an external audio interface suitable for your device.

I am experiencing high latency levels, how do I resolve this?

Try plugging in headphones or an external speaker. In addition try plugging in an external microphone. Headphones which have inbuilt microphones work for this. Try lowering your buffer size in advanced settings.

I am experiencing audio dropouts and glitches?

Try increasing your buffer size in the advanced settings.

I have another question, how my I contact you?

Contact us by filling in a form on our contact page. The link to this is at the top of this page.